Thursday, October 14

Discovery Vitality Rip-off

Last week I posted on the "premium" discovery members pay for goods from Digital Planet, when they were supposedly getting a huge discount. I posted a complaint on the HelloPeter site, and as usual Discovery replied promptly to my complaint.

Hello Richard
Thank you for your feedback regarding the Vitality and HP pricing structure.

The retail prices for the HP products are the recommended retailprices as advised directly by HP. We are aware that you may be able to receive a greater discount elsewhere if the retailer is able to reduce this price according to their preferred sales structure.

In future, we hope to provide Vitality members with access to products that are not available through other retailers and that can only be bought through Digital Planet. We are constantly re-negotiating with Digital Planet and have already seen positive results with the reduction of some retail prices.

Kind Regards
Discovery Vitality

This really wasnt satisfactory however. I responded with the following letter:

Thank you for your response. I cannot accept it however.

Discovery Vitality is a rewards program. It should reward its clients, not take advantage of their trust in your company. The fact that your ‘partner’ is giving better deals to anyone else who wants it is inexcusable. It means either you or they are making a profit from your clients trust in your good intentions.

The fact that Digital Planet might be able to supply ‘something’ that other retailers cant in the future is both irrelevant and hard to believe.

You say that the retail price “as suggested by HP” is much higher than you could realistically expect to pay anywhere in South Africa. I can certainly accept that, as it is a standard business practice. My problem is solely with the fact that there is what appears to be collusion between Digital Planet and Vitality to fool Discovery clients into thinking they are getting a “good deal”, when in fact they are paying a premium for goods freely available at Digital planet.

It is comparable to asking Vitality members R300 a month to join a Virgin Active gym, instead of the R250 it would cost any other person.

The only acceptable solutions for me would be for either digital planet to start offering vitality members a real discount, or for vitality to discontinue the partnership.

Anyone want to bet that Im going to get anywhere? Thought not.


Blogger Wayne W said...

Have you thought about maybe posting this on That might get a few more people to notice.

16 October 2004 at 19:43  
Blogger Richard said...

HelloPeter? What an idea! ;-)

18 October 2004 at 10:52  
Blogger Johann de Swardt said...


21 August 2007 at 14:06  
Anonymous Nyameko said...

has discovery closed this issue with Digital Planet? or are they still allowing their loyal members to be ripped-off by the corporate partners?

09 April 2008 at 18:39  
Anonymous Anonymous said...

I'm still amazed at how many people are members of Vitality, it's an absolute rip-off. Most people don't even know they are members, or are unaware that they are paying the R90 or R100 per month so that they can get a discounted movie ticket once or twice a year! It took me a few months to discover (excuse the pun) that I was paying this much, when I cancelled I got several phone calls begging me to rejoin - what are the chances?

18 September 2008 at 08:24  
Anonymous Anonymous said...

I wish not approve on it. I think precise post. Expressly the designation attracted me to read the unscathed story.

14 January 2010 at 10:27  
Anonymous Anonymous said...

Amiable dispatch and this enter helped me alot in my college assignement. Say thank you you for your information.

18 January 2010 at 07:29  
Anonymous Anonymous said...

Opulently I acquiesce in but I think the post should secure more info then it has.

21 January 2010 at 11:36  
Anonymous Anonymous said...

good afternoon fellas. I'm actually into shoes and I have been digging for that meticulous brand. The prices as regards the shoes are approximately 230 pounds on every page. But for all I base this area selling them for the benefit of half price. I exceptionally want those [url=]prada sneakers[/url]. I will definetly buy these. what is your opinion?

26 February 2010 at 17:03  
Anonymous Anonymous said...

hello dudes. I'm actually into shoes and I was digging for the sake of that particular brand. The prices seeking the boots are all over 350 dollars on every page. But completely I bring about this locate selling them for half price. I exceptionally love these [url=]prada sneakers[/url]. I will definetly purchase these. what can you tell me about these?

26 February 2010 at 18:00  
Anonymous Anonymous said...

Hello. And Bye.

04 March 2010 at 05:54  
Anonymous Anonymous said...

good evening friends. I'm actually into shoes and I had been searching for that exact brand. The prices due to the fact that the velcros are approximately 350 pounds everwhere. But for all I bring about this site selling them for the benefit of half price. I exceptionally love these [url=]gucci sneakers[/url]. I will definetly purchase those. what is your opinion?

17 March 2010 at 19:10  
Anonymous Anonymous said...

hi friends. I'm really into shoes and I had been looking for the sake of that exact brand. The prices seeking the velcros were all over 310 bucks everwhere. But completely I set this locate selling them for half price. I absolutely like those [url=]gucci sneakers[/url]. I will absolutely purchase those. what can you say about it?

18 March 2010 at 00:13  
Anonymous Anonymous said...

Do You interesting how to [b]Buy Viagra in Canada[/b]? You can find below...
[size=10]>>>[url=][b]Buy Viagra in Canada[/b][/url]<<<[/size]

[b]Bonus Policy[/b]
Order 3 or more products and get free Regular Airmail shipping!
Free Regular Airmail shipping for orders starting with $200.00!

Free insurance (guaranteed reshipment if delivery failed) for orders starting with $300.00!

Generic Viagra (sildenafil citrate; brand names include: Aphrodil / Edegra / Erasmo / Penegra / Revatio / Supra / Zwagra) is an effective treatment for erectile dysfunction regardless of the cause or duration of the problem or the age of the patient.
Sildenafil Citrate is the active ingredient used to treat erectile dysfunction (impotence) in men. It can help men who have erectile dysfunction get and sustain an erection when they are sexually excited.
Generic Viagra is manufactured in accordance with World Health Organization standards and guidelines (WHO-GMP). Also you can find on our sites.
Generic Viagra is made with thorough reverse engineering for the sildenafil citrate molecule - a totally different process of making sildenafil and its reaction. That is why it takes effect in 15 minutes compared to other drugs which take 30-40 minutes to take effect.
Even in the most sexually liberated and self-satisfied of nations, many people still yearn to burn more, to feel ready for bedding no matter what the clock says and to desire their partner of 23 years as much as they did when their love was brand new.
The market is saturated with books on how to revive a flagging libido or spice up monotonous sex, and sex therapists say “lack of desire” is one of the most common complaints they hear from patients, particularly women.

20 March 2010 at 12:57  
Anonymous Anonymous said...

top [url=]casino bonus[/url] hinder the latest [url=]free casino[/url] free no deposit reward at the foremost [url=]liberated gratuity casino

01 February 2013 at 04:58  

Post a Comment

<< Home